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RETURN & EXCHANGE

 

 

All purchases made online or through phone must be returned to:

Amadea Beauty Switzerland SA,

Chemin de la Vigneraie 7, 1245 Collonge-Bellerive,

following the below Return & Exchange policy.

 

EXCHANGES

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If you've  received the wrong size, color or product, you can send it back unopened and unused we will refund you the shipping and returns costs. For hygiene reasons, we cannot take back opened products. 

Therefore, always check before opening the product whether you can detect any visible defects and send it back to us as soon as possible so that we can replace the product for you.

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RETURNS

 

If you purchased a product and change your mind at the time you receive it, you may return it for a refund within 30 days.

 

  • Refunds are only given for products* that are still in unopened and unused  condition. Products must not be opened, worn or tampered with due to hygienic reasons and the safety of our customers.   

  • Refunds will only be issued if products are returned within 30 days of purchase date. 

  • Refunds are issued in the original form of payment once the returned products are received by Amadea Beauty Switzerland SA. 

  • Original shipping costs are non-refundable and return shipping is not provided by Amadea Beauty Switzerland SA unless you've received the wrong items. 

  • Free shipping  â€¯specials are subject to minimum order amounts; hence a refund will be issued less the actual shipping cost. 

  • Refunds may take 7 business days to process once Amadea Beauty Switzerland SA has received the returned product. 

  • Please keep the tracking number of returned product(s) for delivery verification. 

 

HOW DO I INITIATE A RETURN?

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To start a return, please contact Customer Service. This is required in order to process a refund.  Attach a copy of your original invoice along with the returning products.

info@amadeabeauty.ch

 

HAVE A QUESTION? NEED ASSISTANCE? 

 

We try hard to respond to any questions or customer service issues within one (1) business day. 

Please email us regarding your question or concern at info@amadeabeauty.ch

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